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Animals/Pets

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1. How do I register my domestic pet and what is the cost?

To register your pet, please bring a copy of the rabies vaccination along with proof of micro-chipping (if pet is micro-chipped) to the Police Department at City Hall. If your pet is spayed or neutered the registration fee is $5.00 dollars. If your pet is micro-chipped there is no charge for the registration.

2. What do I do if my pet has lost its registration tag?

To obtain a new registration tag, you will need to go to the Police Department and pay a replacement fee of $2.00 for a new tag. You may have to show proof of registration

3. How many cats/dogs can a Windcrest resident have?

Per Chapter Three of the City Code of Ordinances, a Windcrest resident is allowed an aggregate of four (4) dogs/cats per residence.

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Bids and RFQs

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1. Does the City of Windcrest go out for Bids or RFQs?

When needed, the City of Windcrest goes out for bids or requests for qualifications (RFQs). To see if there are any bids or RFQs currently sought by the city, visit the finance department page 

See RFQs and RFPs

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Building Permits

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1. Do I need to be registered with the City to perform construction work in the City of Windcrest?

Yes, all contractors are required to be registered with the City of Windcrest. This must be done annually, NO fee is currently being charged. You will need to upload your state license along with a driver's license to  MyGovermentOnline

Contact Info

2. What types of work require a building permit?

Most plumbing, electrical and mechanical work requires a building permit along with some remodeling work. To see if you need a permit for work you are doing or work that will be done by a contractor, contact the Permit Department.

Contact Info

3. I'm a homeowner, can I obtain a permit for work being done to my property?

For electrical, mechanical, plumbing, and irrigation work, a state-licensed contractor MUST pull the permit. If a contractor will be hired for any work being done, the contractor will have to pull the permit. If the homeowner will be the only one performing the work, the homeowner will have to pull a permit and assumes all liability for the work performed.

Contact Info

4. Do I need a permit to construct a sidewalk/driveway on my property?

Yes. You will need to upload 2 sets of plans to MyGovermentOnline

Contact Info

5. If I want to remodel, do I need to submit plans?

Yes. The city prefers that there be two sets of plans presented at the time that the building permit is pulled. Permits must be pulled through MyGovermentOnline

Contact Info

6. How much does a building permit cost?

Permit costs vary. Building permit costs are based on the value of construction. All other permit costs are based on what type and amount of work will be performed. Call the Permit Office to get the permit costs for the specific work to be performed.

Contact Info

7. When work is performed, does it need to get inspected?

Yes, all work that is performed needs to be inspected to ensure that it is done in accordance with the applicable codes adopted by the City of Windcrest. Schedule your inspection on MyGovermentOnline

Contact Info

8. What building codes has the City of Windcrest adopted?

The City of Windcrest has adopted the latest International Codes as published by the International Code Council Inc., including the International Energy Code. The most current edition of the National Electrical Code as published by the National Fire Protection Association is also used.

Contact Info

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Business

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1. How do I start a business in Windcrest?

Before starting a business in Windcrest you will need to register your business with the City of Windcrest. Business registrations are done online at MyGovermentOnline

Contact Info

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City Codes and Ordinances

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1. How long can a vehicle be parked on the street?

A vehicle cannot remain in the same spot while parked on the street for more than 24 hours without moving.

Contact Info

2. Can I park my RV in my driveway?

No.

Contact Info

3. Who do I contact about overgrown grass/weeds at a residence in Windcrest?

Please report the problem to the Code Compliance Officer.

Contact Info

4. What time of day can I water my lawn or run my sprinkler system?

During non-drought times, watering hours are before 10:00 a.m. or after 8:00 p.m., seven days a week.

Contact Info

5. What height would weeds, grass and/or vegetation be considered in violation?

grass and/or vegetation should not be more than 10 inches

Contact Info

6. Can a homeowner place articles out on the curb?

Homeowners may only place articles out on the curb during Brush and Bulk Pick up time.

Contact Info

7. I need to drain my pool, can I drain it on the city's street or alley?

No, pools shall be drained into the homeowner's sewer clean-out. Any water going into the street or alley from a pool will result in a citation for code violation 

Contact Info

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Civic Center

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1. What are the rates to rent the Civic Center?

Rates very based on your relation to the City of Windcrest. Visit the Civic Center Prices page to view the rates that apply to you

Rates

2. How do I rent the Civic Center?

To rent the Civic Center, contact our event coordinator Liz Dick at 210-383-4301 

Contact Info

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Commercial Property

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1. What commercial property is available in the city of Windcrest?

Available properties listed on WEDC website

Web page

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Development

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1. Where can I find out information about Economic Development?

Please visit the Windcrest Economic Development Corporation's website for more information.

WEDC Website

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Emergency Medical Services (EMS)

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1. What medical services does WVFD provide?

All EMS services up to and including advanced life support. The city contracts an ambulance services to provide transport once the patient is stabilized by WVFD first responders. Contact Info

2. If I am having a medical emergency, can I call the Fire Department directly to get a faster response?

No. All 9-1-1 calls go through the Windcrest Police Department's Dispatch Office which then get sent out to the Fire Department for the fastest response possible.

Contact Info

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Employment

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1. Where do I find the employment application?

See information about current job openings and download applications from the Employment Opportunities page. You can also pick up an application at City Hall during normal business hours.

More Info

2. Where do I submit my application for employment?

Applications need to be submitted at City Hall Administrative Offices located at 8601 Midcrown Drive, Windcrest, Texas, 78239, Monday - Thursday 8:00 am to 4:00 pm.

More...

3. Can I mail in my application?

Yes. Please mail it to: Human Resources, City of Windcrest, 8601 Midcrown Drive, Windcrest, TX, 78239.

4. Can I submit my application on line?

Application are NOT being accepted online at this time. You may however email a completed application and resume to the department head for the department you are applying to

5. May I submit a resume?

Yes, a resume may be submitted as an attachment to a completed application. More...

6. Where are jobs posted for open positions?

Open positions are posted on the Employment page.

Job Openings

7. How long will my application be on file with the City?

All applications are held for one year from the date of submission.

8. Will you notify me when a job opens in my field?

If a position becomes available that you have applied for you may be contacted to inquire about your continued interest in employment with the City.

9. What about closing dates?

To be considered for a job, your application must be submitted by midnight on the closing date for the position. A position with a closing date of "Open until filled" means that applications are continuously evaluated as they are received. Positions may be closed at any time. Once pools of "best qualified" candidates are identified, the interview process may begin.

10. I have submitted my application. What happens next?

If your application has been successfully submitted it will be reviewed for qualifications and be forwarded to the hiring department if requirements are met. If minimal qualifications are met, the hiring department may contact the applicant if they wish to schedule the applicant for a job interview. Depending upon the requirements of the job, examinations may include but are not limited to a written exam, an oral exam, and/or a performance exam.

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Fire Service

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1. I'm interested in becoming a volunteer with the Windcrest Volunteer Fire Department, how do I join?

Please contact the Windcrest Volunteer Fire Department for information on the current application process.

Contact Info

2. What is the required age to be a volunteer in the fire department?

You must be at least 18 years of age to become a volunteer with the fire department.

Contact Info

3. How can I participate in the WVFD's dorm program and live in the dorm?

Please contact the Windcrest Volunteer Fire Department for the current requirements for the dorm program.

Contact Info

4. Is the Windcrest Volunteer Fire Department an all volunteer department?

Yes, the Windcrest Volunteer Fire Department is an all volunteer fire department. The department relies heavily on donations from the city's residents and businesses.

Contact Info

5. How do you have such a short response time with a volunteer department?

One reason is our dorm program- we now run two dorms (homes that are reconfigured to allow more rooms). We currently have seven firefighters in the dorms and have the capacity for at least twelve total. For medical responses (approximately 80% of our calls) we have a take home vehicle program and an on-duty medic. The medic on duty takes the vehicle home and responds directly to the call rather than having to respond to the station to get a vehicle.

6. Where can I get a fire extinguisher refilled?

We do not refill fire extinguishers; there are several commercial companies in the area that will. Depending on the size of the extinguisher and the quality, in many cases, it is more cost effective to replace the extinguisher rather than have it refilled.

7. How do I dispose of an old smoke detector?

The following information regarding Smoke detector disposal is from the Environmental Protection Agency:

Both photoelectric and ionization smoke alarms contain plastic and electronic circuit boards and in some cases batteries (alkaline or lithium). Ionization technology also includes a chamber containing radioactive material incorporated into a gold matrix. Because of the long half-life of americium-241 the amount of radioactive material in the smoke alarm at the end of its certified useful life will be about the same as when you bought it.
EPA's household waste program encourages waste reduction and minimization. State and local practices for safe disposal of smoke alarms vary, but most communities seek to limit the amount of material that requires disposal in a municipal solid waste landfills and incinerators. Waste minimization reduces costs and protects the environment.
Because of the low levels of contamination, smoke detectors can be disposed of in regular trash. You may return the detector to the manufacturer for disposal. The address of the supplier is usually listed in the product warranty or user's manual.
More information

8. What is a Knox Box and am I required to have one?

Knox Box is a rapid entry system developed for fire departments. With one master key we can gain access to commercial and residential properties. Property owners store entrance keys in the Knox Box’s mounted near the building entrances. Each Knox Box purchased by the property owner is keyed to a single master key controlled by Windcrest Volunteer Fire Department. If entry is needed in case of fire or medical emergency, we use the Knox Box key to open the box and use the entrance keys to gain access. If a Knox Box is not mounted on the property, we would need to make a forcible entry and probably damage property in that effort. Residential properties are NOT required to have a Knox Box.

Contact Info

9. When is the annual Firemen's Picnic?

The Firemen's Picnic is held annually, follow our city's social media to see the latest event updates

Contact Info

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Law Enforcement

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1. How can I get a copy of a police/accident report?

To obtain a copy of a police/accident report you will need to complete a Public Information Request form or submit a request through the City's online open records request system.

Public Records Request

2. I'd like to make a donation to the Windcrest Police Department, how do I do that?

For more information on making a donation to the Windcrest Police Department please contact the Police Department Executive Assistant

Contact Info

3. How can I file a complaint against an officer or a member of the Windcrest Police Department?

To file a complaint against an officer or other member of the Windcrest Police Department complete a Compliments and Complaints Form and turn in to the Windcrest Police Department in person

Additional Info

4. What are the Police Department's hours of operation?

The Windcrest Police Department services the community 24 hours a day, 7 days a week

Hours of Operation

5. My vehicle has been impounded by the Windcrest Police Department, how do I get it back?

The Windcrest Police Department currently uses Roadrunner Towing service located at 100 Pecan, Schertz, TX 78154. They can be reached at (210) 658-8610 for information on how to get your vehicle out of impound or you can call the police department at (210) 655-2666 for information. Roadrunner Towing Website

6. How do I retrieve personal property that has been taken into custody by the Windcrest Police Department?

To retrieve personal property contact the Windcrest Police Department to set up an appointment to pick up your property. Call 210-655-2666 to reach the non-emergency number

 

Contact Info

7. When should I dial 9-1-1?

You should dial 9-1-1 anytime you have a legitimate emergency that requires police, fire or medical attention immediately. 9-1-1 is NOT to be used for information purposes or to report non-emergency incidents.

8. If I go out of town, can I have a Police Officer check on my home while I'm gone?

Yes. Before leaving town you will need to complete a House Check Form. Copies of this form can be found on the wall directly outside of the Police Department or downloaded from the website. After completion, turn in the completed form at the Dispatch Office inside City Hall.

Additional Info

9. Where can I obtain a gun lock?

The Windcrest Police Department provides gun locks FREE of charge to residents who need them. Please visit the Police Department to obtain these locks.

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Mayor and City Council

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1. I'd like to contact the Mayor and City Council, where can I find their contact information?

View the Mayor and City Council page to contact the Windcrest Mayor and each council member 

More Info

2. Who is the Mayor of Windcrest and what does he do?

For information on the current Mayor of Windcrest along with what the role of Mayor involves, visit the mayor's page

More Info

3. Are the City Council Members elected to districts in Windcrest?

No, the Windcrest City Council Members are elected at large and serve the city as a whole. More Info

4. What are the terms for Council Members?

Each Council Member is elected to a two-year term. More Info

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Other Services

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1. What are City Hall's hours of operation?

We are open Monday - Thursday from 8:00 am - 4:00 pm. Friday 8:00 AM to 3:00 PM. City hall is CLOSED during Observed Holidays.

Hours and Holidays

2. What does the Administration Office handle?

The Administration Office provides many different services such as: building permits, garbage/recycling service, municipal court, notary service, and food/liquor permits.

Contact Info

3. If I have an active alarm system, do I need an alarm permit?

Yes, all active alarms, both residential and commercial are required to register their alarm system with the City. Both are required to be renewed yearly.

Contact Info

4. Do I need a permit for a garage sale or estate sale?

Yes. You will need to obtain a permit for either a garage sale or an estate sale. Permits can be obtained at the Administration Office at City Hall and cost $10.00 for a garage sale permit and $25.00 for an estate sale permit. Only two garage/estate sales per year per residence are allowed. The city-wide garage sale does not count towards your limit.

Contact Info

5. When is the city's annual city-wide garage sale?

The City of Windcrest holds two city-wide garage sales bi-annually, one in the Spring and the other in the Fall. The dates are publicized once they have been determined.

Contact Info

6. I need copies of a document made, can I get copies made at City Hall?

Yes. For ten cents a page, photo copies can be made by Administration employees in the Administration Office. Color copies runs twenty-five cents per page. We do not offer faxing services.

Contact Info

7. What are the rates for vehicle storage?

Visit the vehicle storage page to view the rates and to sign up to be added to the waiting list

Rates

8. How long is the waiting list for vehicle storage?

The time is unable to be estimated at this time.

More information

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Parks and Recreation

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1. Who maintains the playground equipment at Takas Park?

The Public Works Department is responsible for the maintenance of the playground equipment at Takas Park.

Contact Info

2. Can I reserve the playground at Takas Park for a private party?

No, the playground at Takas Park is open to the public and not rented out for private events.

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Streets and Greenspaces

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1. Who maintains the City's greenspaces, islands and ponds?

The Public Works Department is responsible for the maintenance of the City's green spaces, islands, and ponds in addition to city-owned facilities such as City Hall.

Contact Info

2. Who do I contact regarding an issue with the street such as a pothole or a curb that needs to be repaired?

The Public Works Department is responsible for the maintenance of streets. Some issues with curbs are handled by Public Works but you will need to contact the department first to find out.

Contact Info

3. Who do I contact regarding ruts in my alley?

Contact the Public Works Department for maintenance of the city's alleyways.

Contact Info

4. Who do I contact regarding the various monument signs around the city?

The Public Works Department maintains the city's monument signs around the city.

Contact Info

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Taxes

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1. Who do I contact regarding the City's budget and tax rates?

Please contact the Municipal Finance Offices.

Contact Info

2. I need to pay my property tax, who do I contact to do so?

To pay your property tax, please contact the Bexar County Tax Assessor/Collector's office.

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Traffic Tickets/Citations

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1. I have a traffic ticket, what do I do next?

If you would like to pay for the ticket, you will need to go to the Administration Office at City Hall. Please wait three to five days after you receive the ticket to allow time for processing. If you would like to contest the ticket, you will need to attend the court date listed at the bottom of the ticket.

Contact Info

2. What are the hours of operation for Court?

Monday - Thursday from 8:00 am to 4:00 pm. Friday 8:00 AM to 3:00 PM. If you need to appear before the judge, the court starts at 2:00 pm. You can check in as early as 1:30 pm on your scheduled court date.

Contact Info

3. How do I get to the Municipal Court?

The court is located at 8601 Midcrown Dr

Directions

4. Can a trial date be changed over the phone, or do I have to appear in court?

No, you must either appear in person or mail in the request. The request must be made before your court date.

Contact Info

5. What are the fine amounts?

The fine amount vary based on the citation type. Contact the municipal court to find out what your fine amount is.

6. If I have an active warrant in your city, will I be arrested?

A person with an active warrant may be arrested at anytime; however, the general practice is NOT to arrest the individuals who are coming to take care of their tickets and warrants.

Contact Info

7. Do I qualify for a Defensive Driving Course?

To qualify for defensive driving you must not have taken the defensive driving course within the last twelve(12) months, have a valid Texas Driver's License and have liability insurance. Defensive driving may be taken for speeding tickets less than 25 miles over the limit. If you have a commercial driver’s license you are NOT eligible for the defensive driving course. Only the individual that received the ticket can request the defensive driving course.

More Info

8. Can I take the defensive driving course before my court date?

No. You must be approved by the court before you take the defensive driving course.

More Info

9. Do I have to wait for the driving record to return before I can take the defensive driving class?

No, you do not have to wait. Once the court approves you, you will need to obtain your driving record as soon as possible, because it can take approximately six to eight weeks for you to receive it from the Department of Public Safety. During this time you may take your defensive driving class. Make sure that when you apply for the defensive driving class that the provider is approved by the Texas Education Agency.

Contact Info

10. Why can I not settle everything on the day I come in?

If you plead not guilty to your violation, you must appear on your assigned court date.

Contact Info

11. Can I request a jury trial?

Yes, but you must request it to the judge on your assigned court date.

12. What is deferred disposition?

Deferred disposition is a process where the judge requires the defendant to adhere to certain terms and conditions. The case will be dismissed if the defendant successfully completes those terms. If the defendant does not complete the terms of the deferred dispositions, an additional fine will be imposed.

More Info

13. Does deferred disposition keep the ticket off my record?

Yes. Provided that you do not violate the terms of your deferred disposition, your ticket will be dismissed.

More Info

14. Can I mail my proof of insurance instead of appearing in court?

No, you must appear in person on or before your court date to resolve this matter. If your name is not listed as a driver or insured person you must appear before the judge.

Contact Info

15. What happens if I violate the deferred disposition?

If you violate your deferred disposition, then it will be revoked. You will be required to pay an additional fine and the ticket will be reported to the Department of Public Safety.

More Info

16. What is the cost of the deferred disposition?

A Deferred Disposition varies based on the violation, contract the municipal court to find out how much it would be for you to do a deferred disposition.

More Info

17. Can I request a deferred disposition by mail?

Yes, you may mail or email your request to the Municipal Court

More Info

18. If I pay a warrant will it appear on my driving record?

Whether it will appear on your driving record will depend on the judge's decision.

19. Can I be arrested if I come to see a judge?

Individuals with outstanding warrants are subject to arrest at any time. Individuals are encouraged to appear at the Municipal Court to take care of their tickets.

20. My driver's license is about to exprire. Can I renew my driver's license with an outstanding warrant(s)?

No, the Texas Department of Public Safety will not allow you to renew your driver’s license with outstanding warrant(s). You must appear at the Municipal Court to make the payment for the outstanding warrant(s).

21. I was arrested and spent some days in jail. Why do I still have outstanding warrants?

The City of Windcrest Municipal Court does not waive jurisdiction on outstanding warrants issued in our city. If you wish to request Time Served you must submit your request in writing to the judge.

Contact Info

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Utilities

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1. What are the garbage pickup holidays?

Garbage and recycling pick-up does not occur on Thanksgiving Day, Christmas Day, and New Year's Day. If your collection day falls on one of these holidays, your garbage/recycling will be collected on the next regular day.

2. Who do I contact to report a street light being out?

Please contact CPS Energy at 353-4357 to report street light outages. Contact Info

3. There's a traffic signal out in the City of Windcrest, who do I report that to?

The City of Windcrest's Public Works Department is responsible for the maintenance of traffic signals located at Crestway and Eaglecrest and Midcrown and Crestway. All other traffic signals in the city are maintained by TxDot. Please contact the Public Works Department to report any issues with traffic signals.

Contact

4. I noticed a water leak on public property, who do I report that to?

BCWID#10 is responsible for water and sewer service to the City of Windcrest.

Contact Info

5. My garbage/recycling was skipped, who do I call?

The City's garbage/recycling is handled by Allied Waste. If your garbage or recycling is skipped, please contact the finance department at City Hall.

Contact Info

6. Why do I have to pay for garbage and/or recycling when I don't use it?

The city of Windcrest pays Allied Waste for garbage and recycling collection for every residence in the city in whole. Every resident then reimburses the city for both of these services regardless of the amount of usage.

More Info

7. Can I pay my garbage bill by draft?

Yes, the city does accept garbage payments by draft (EFT - Electronic Funds Transfer). Please visit the Administration Office at City Hall as you will need to fill out an enrollment form and attach a voided check to start the draft payments.

Contact Info

8. My recycling bin is broken or missing, how do I get a new one?

Please come to the Administration Office at City Hall for a new recycling bin. If your bin is cracked, please dispose of it.

Contact Info

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Voting and Elections

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1. How often does the city hold elections?

The City of Windcrest will hold its general election on November for the open council and mayor positions as their terms expire. If the candidates for the November general election are all unopposed, the election is canceled.

More information...

2. Does the city contract with Bexar County for joint elections?

Yes, the city does contract with Bexar County for joint elections. By doing so, this allows Windcrest residents to vote on all measures that apply to them such as county issues, utility issues, etc.

More information...

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Water & Sewer Department

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1. How do I report a water emergency?

You can contact the BCWID#10 at 210-422-4159 for emergencies

2. How often do you bill for water service?

Once a month. They are sent out the last working day of the month

3. What forms of payment do you accept for paying my water bill?

Cash, check, money order, credit card and cashier's check. Residents can opt to have their bills paid by EFT (electronic funds transfer), either out of a savings or checking account.

4. What are BCWID#10's hours of operation?

Monday - Thursday from 8:00 am till 4:00 pm and Friday 8:00 am to 3:00 pm

5. Where can I drop off my water payment?

In the City Hall parking lot, there is a white, drop box marked "City Payments" which can be used to drop off payments for water bills, garbage bills, and alarm permit renewals.

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Yearly/Seasonal Events

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1. When does the annual Light Up happen?

The City of Windcrest official Light-Up ceremony takes place in December. Festivities start at 6:00 p.m. at City Hall. Holiday lights stay on through January 1st. A Light-Up map is available at city hall with the Windcrest Volunteer Fire Department 

2. Does the city hold a 4th of July parade?

Yes, the city holds a 4th of July parade every year, weather permitting.

3. Does the city offer curbside clean up for large items that I need to dispose of?

The city schedules two curbside cleanups every year, one in Spring and the other during Fall. During those week-long events, residents are allowed to set out large items such as a brush at the curb for pick up by the city's garbage service provider. In addition to Fall clean-up, there is also Haz-Mat disposal day at the city's maintenance yard.

4. Is there a city-wide garage sale in Windcrest?

Every year, the city holds a city-wide garage sale prior to the curbside clean up, typically right before our Brush and Bulk pick up. All residents are encouraged to participate as the event is publicized in newspapers and online and draws quite a crowd of shoppers.